Gartner® report: Add Privacy to Improve the Flavor of Your Digital CX
“The number of jurisdictions with detailed privacy and data protection laws continues to increase. Executive leaders responsible for CX should embrace rogue thinking to take privacy beyond compliance by focusing on the value proposition at every customer touchpoint for competitive advantage.”
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Gartner® , Add Privacy to Improve the Flavor of Your Digital CX, 01 August 2022, Bart Willemsen and Penny Gillespie.
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