Join our fast-growing, award-winning, agile technology business that already has internationally recognized client brands across the globe. Cassie is undergoing significant growth and investment with product innovation, marketing and service delivery at the forefront of that investment.
Looking for a career that challenges you and lets you grow?
Cassie is a Consent and Preference Management Platform (CMP) built for global enterprise businesses processing high volumes of complex data across multiple countries, languages and channels. Cassie is the CMP that organizations rely on to build stronger customer relationships through the respect of individual choices.
At Cassie, we believe that customers should be in control of their data. We build deeper customer relationships for brands by respecting individual choices and driving richer insights through enhanced preference management. Our advanced preference management system allows for the auditable capture of brand, pricing, channel, relationships and other important customer choices. We apply customers’ preferences across communication channels in micro-seconds. We go beyond compliance. If granular detail matters: Cassie delivers.
We are looking for an experienced Technical Project Manager with experience of working for a Software Development company. This role requires a hands-on approach. Our PM’s not only manage the project timelines and deliveries but are also part of the implementation and delivery process. It is therefore a core requirement that you have a technical background and interest in web-based technologies, databases (SQL) and data logic.
Understand core business drivers and ensure timely delivery
Understand the companies’ products in detail
Be able to manage Enterprise level implementations remotely
Be able to extract key requirements from clients and map these to our products
Take ownership of project scope and change management
Design Scrum conceptual model for Agile Software Development
Ensure all project risks are managed thoroughly.
Direct, plan and execute several project implementations simultaneously
Deliver high quality documentation to support project.
Background in Software Development or Software Consultancy is essential
Min 5 years’ experience in software delivery projects - ideally .Net and SQL based
Business Analysis Experience
Must be analytical with experience using SQL
Agile, Scrum experience
Experience with tools such as JIRA / DevOps
To be considered for this Technical PM position, you MUST have the essential skills listed above. You will need to be able to demonstrate evidence of successful project delivery and you must have experience with IT transformation and software delivery.
Confidently interrogate a MSSQL DB
SELECT, JOIN, EXECUTE, WHERE, ORDER BY
Handling of large data when interrogating DBs
Able to read and understand SQL Stored Procedures and other SQL features
We are looking for an experienced Customer Service Manager with experience of working for a Software Development company. This is an ideal time for an ambitious, self-motivated individual to join our commercial team and help shape the direction of our customer success management team processes.
Successful candidates must be social, and analytical, and be able to communicate clearly and effectively. The ideal Customer Success Manager should engage with customers, maximize value, and help the New Sales team create strategies to grow our customer base based on the learnings from our current customers.
Cassie has customers all around the world, so the successful candidate will therefore need the flexibility to cater for US and APAC time zones as and when required.
Develop and manage the renewals of the assigned customer accounts.
Sustain business growth and profitability by maximizing value and upselling new products.
Minimize customer churn.
Analyze customer data to improve customer experience.
Hold product demonstrations for customers.
Handle and resolve customer support requests by working closely with our Support team.
Aid in product design and product development.
Build long-term trusting relationships with our customers.
Engage professionally with customers.
Manage and maintain the company CRM system, ensuring forecast is accurate and all sales-related activity is input accurately and efficiently.
Provide accurate reporting on sales-related activities and results achieved.
A minimum of 2 years prior experience as a CSM with a track record of exceeding targets in retention, upgrades and churn.
The ability to deliver results and maintain a hunger to succeed without constant supervision.
A proven track record of building value propositions to drive renewals and upgrades.
Experience in CRM and sales enablement platforms such as Zoho CRM, ZoomInfo and Sales Navigator.
Experience in developing and implementing success programs that deliver tangible results.
A commercial approach and ability to substantiate ideas to the senior management team on how to approach different verticals.
An ability to focus on customer engagement and build business relationships.
Ideally exposure to C-Level and Enterprise companies.
Previously worked within a SaaS business / Understanding SaaS.