Platform
Customer Service Portal
Respond to your customers’ consent and preference choices whilst keeping data secure and complying with the rules and regulations around privacy with Cassie’s Customer Service Portal.
Build trust with customer service that respects privacy
With Cassie’s built-in customer service portal, your contact center, customer service and sales teams can update your customers’ consents, preferences and personal data in seconds.
Be responsive to your customers’ requests and take customer service to new levels with Cassie’s ethical and fully compliant Customer Service Portal.
Cassie’s Customer Service Portal puts you in control
Update and apply in microseconds
Using our simple yet powerful search function, your operatives can find, view and update customer data: changes are applied across your estate in seconds.
Configure Cassie to your requirements
You choose which fields can be seen and edited by customer service representatives.
Protect sensitive information
Hide sensitive customer data from unauthorized views with access restriction user rights.
A complete audit trail
See the full consent history and legal text that was presented to your customers making customer questions and complaints easier to resolve.
Update customer data instantly
Reassure your customers that their PII requests will be actioned in real-time, across all downstream systems.
Streamline operational efficiencies
Let customer service teams focus on the problems that matter with simplified consent data management in the portal.