Platform
Customer Service Portal
Respect not just for consent but for preferences turns customers into advocates. Be responsive to your customers’ choices whilst keeping your data secure and complying with the rules and regulations around privacy.
Customer service with respect for privacy builds trust
With Cassie’s customer service portal, your contact center, customer service and sales teams can update your customers’ consents, preferences and personal data in seconds.
Be responsive to your customers’ requests and take customer service to new levels with Cassie’s ethical and fully compliant Customer Service Portal.
Cassie’s Customer Service Portal puts you in control
Update and apply in microseconds
Using our simple yet powerful search function, your operatives can find, view and update customer data: changes are applied across your estate in seconds.
Configure Cassie to your requirements
You choose which fields can be seen and edited by operatives.
Protect your sensitive information
Hide your sensitive customer data from unauthorized views with ease.
Update customer data instantly
Reassure your customers that their PII requests will be actioned in real-time.
A complete audit trail
See the full consent history and legal text that was presented to your customers making customer questions and complaints easier to resolve.